Shipping policy

Effective Date: May 1, 2026

Store Name: Moppilo

At Moppilo, we are committed to ensuring your items reach you safely and efficiently. Please review the details of our shipping process below:

1. Order Processing (Handling Time)

Once you place your order, our team requires 1 to 2 business days to prepare, inspect, and securely package your items. This processing time ensures that your products are handled with the utmost care before they are handed over to the carrier.

Orders are processed Monday through Friday, excluding public holidays.

2. Shipping Transit Time

After your order has been processed and dispatched, the estimated shipping time is 3 to 5 business days.

Please note that transit times are estimates and may vary based on your location and carrier performance.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address. We believe in transparency, so all applicable shipping fees will be clearly displayed before you finalize your purchase.

4. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey. You can use this link to get real-time updates on your delivery status.

5. Delivery Issues & Support

We strive for perfection, but should your package experience any issues during transit (such as a delay or damage), please contact us immediately at contact@moppilo.com. Please provide your order number and, if the item arrived damaged, clear photos of the packaging and the product so we can resolve this for you as quickly as possible.

6. Address Accuracy

Please ensure that your shipping address is correct during checkout. Moppilo is not responsible for packages delivered to an incorrectly provided address.

Contact Us

Address: 719 Gotham Pkwy, Carlstadt, NJ 07072, United States

Email: contact@moppilo.com

Phone: (201) 205-2531

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM ET

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