Frequently Asked Questions 💭
Quick answers about ordering, shipping, and returns. Can't find what you need? We're one email away.
What are your shipping times? +
Orders are processed within 1–3 business days. Standard shipping takes 5–7 business days, and expedited shipping takes 2–3 business days. You'll find full details in our Shipping Policy.
Do you ship internationally? +
We currently ship within the United States only.
What is your return policy? +
Returns are accepted within 30 days of delivery. Items must be unused and in their original packaging. See our Refund Policy for full details on how to start a return.
Are your toys safe for children? +
We stock toys from established manufacturers, and every product page states the recommended age range and materials. Always follow the age guidance shown on each listing, and supervise play for babies and younger toddlers.
How can I track my order? +
You'll receive a shipping confirmation email with tracking information when your order ships. Tracking updates may take up to 24 hours to appear. You can also use our Track Your Order page any time.
Can I change or cancel my order? +
If your order hasn't shipped yet, we'll do our best to help — email us at contact@moppilo.com with your order number as soon as possible. Once an order has shipped, it can no longer be changed, but you can still return it under our 30-day policy.
What payment methods do you accept? +
We accept major credit and debit cards as well as PayPal. All payments are processed securely at checkout.
We're here to help. Reach out and a real person will get back to you within 1 business day, Monday–Friday.