Refund policy
Refund Policy
We want every piece you order from Moppilo to feel right in your home. If something doesn't, we make returns straightforward.
This policy applies to orders shipped to addresses within the United States. For questions, please use our contact page.
Return Window
You may return any item within 30 days of delivery for a full refund of the item price. To be eligible for a return, your item must be:
Unused and in the same condition as received
Returned in its original packaging
Accompanied by proof of purchase (order number or receipt)
We are unable to accept returns on items that have been used, damaged through misuse, or returned outside the 30-day window.
How to Start a Return
Reach out via our contact page, email us at contact@moppilo.com, or call (201) 205-2531 with your order number and the item you wish to return.
We will reply within one business day with return instructions and the return address.
Pack the item securely in its original packaging and ship it to the address provided.
Once we receive and inspect the return, we will process your refund.
Please do not send any item back without contacting us first. Returns sent without prior arrangement may be delayed or refused.
Return Shipping
The buyer is responsible for return shipping costs unless:
The item arrived damaged
The item is defective
The item was sent in error (wrong product or quantity)
In these cases, Moppilo covers all return shipping. We recommend using a tracked shipping service for all returns. We cannot guarantee the receipt of items that arrive without tracking.
Damaged or Defective Items
If your piece arrives damaged or defective, contact us within 7 days of delivery via our contact page. Please include:
Your order number
A clear description of the damage or defect
Photographs of the item and, where possible, the packaging
We will arrange either a replacement or a full refund at no cost to you, including return shipping where required.
Refunds
Once your return arrives at our warehouse and is inspected, your refund is processed within 1 business day. The refund is issued to the original payment method used at checkout.
Depending on your card issuer or bank, the refunded funds typically appear in your account within 3 to 5 business days after processing.
You will receive an email confirmation when your refund has been issued.
Restocking Fees
Moppilo does not charge restocking fees on standard returns. The only cost a buyer covers on a non-damaged return is the return shipping.
Cancellations
You may cancel an order at any time before it has been dispatched (within the 1–2 business day handling window). Contact us via our contact page and we will cancel the order and issue a full refund.
Once an order has shipped, it cannot be cancelled, but it can be returned under our standard 30-day return policy.
Sale and Discounted Items
All sale and discounted items are returnable under the same 30-day policy unless explicitly marked as "final sale" on the product page.
Items Not Eligible for Return
The following items cannot be returned:
Custom or made-to-order pieces
Items marked "final sale" on the product page
Items returned outside the 30-day window
Items that show signs of use or damage caused after delivery
Lost or Stolen Packages
Moppilo is not responsible for packages lost or stolen after delivery has been confirmed by the carrier. If your tracking shows delivered but you have not received the parcel, please first contact the carrier directly. If the issue cannot be resolved with the carrier, contact us and we will assist.
Contact Us
For all questions about returns, refunds, or this policy, please use our contact page or reach out directly:
Address: 719 Gotham Pkwy, Carlstadt, NJ 07072, United States
Email: contact@moppilo.com
Phone: (201) 205-2531
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM ET